FAQs

Q: What payment options do you accept?

A: We accept Visa/MC/AMEX, Net-30 terms for Federal/State/Local organizations, check. Pre-paid orders by check prior to shipment.

Q: How long after I place my order will I receive my product?

A: Our lead time is normally 2-3 weeks after the order/payment is received. 72-hour and expedited shipment is available for certain items by request only.

Q: How are the bleachers and benches shipped and will I need special equipment to unload?

A: The bleachers and benches are shipped via LTL Freight services. Smaller benches can be shipped via UPS or FedEX. Since you are buying an all aluminum product, all materials can be unloaded by hand. No special equipment is needed.

Q: If I need customer service who do I call?

A: 800-609-1545 and ask for Jeff or email sales@sightlinesbleachers.com

Q: Where are your products shipped from?

A: The products are shipped from our Alabama manufacturing plant.

Q: What other products do you offer?

A: We are committed to only selling bleachers, benches, and tables. Unlike our competition, we have made it our business to be the experts in bleachers and all our aluminum products.

Q: Do you offer installation services?

A: In certain areas of the country installation is available. Please call 800-609-1545 for more information.

Q: Can I install these products myself?

A: Yes, click here to see our installation instructions. By following these instructions (also sent with your order), installation can be accomplished by unskilled personnel.

Q: How can I be sure I am ordering a quality product?

A:  Quality is our number one priority. Click here for a copy of our quality control program.

Q: I live in Italy, can I order from your site?

A:  Sorry, we only service Kentucky, Indiana and Ohio.

Q: What State and Local Codes should I be aware of?

A: Our bleachers are built to meet the current IBC (International Building Code).  There is better than a 99.9% chance that your state and local building codes follow the IBC. Click here to read the code as it pertains to you.

Q: Can I save money shipping to a commercial address?

A:  Yes, commercial addresses are significantly less expensive since most commercial addresses have access for Semi-truck LTL loads or turn-around areas.

Q: What is anodized aluminum and why do I need it?

A:  Anodizing is a clear coating that is applied immediately after our aluminum planks are extruded that prohibits the aluminum from oxidizing. Mill finish aluminum is constantly oxidizing and produces a black film that will adhere to your skin and clothing.  All of the areas of your bench or bleacher that you can touch with your hand will be anodized to provide for a clean surface and prevent staining of your clothing and hands.

Q: Why do I need an aisle in my 5 row bleacher?

A:  The current code you are under requires an aisle unless certain exceptions are taken including the height of the rear seatboard. This means any bleacher over 4 rows high must have an aisle. Click here to read the code as it pertains to you.

Q: How can I avoid ordering a bleacher with guardrailing around the back and sides?

A:  The only bleachers we offer without guardrails or aisles are our Low-Rise bleachers (PN: LDLW). The current code you are under requires an aisle and guardrail unless the height of the rear seat is less than 30”. All bleachers above four rows must have a guardrail. Click here to read the code as it pertains to you.

Q: I noticed that some companies sell bleachers that don’t have aisles or multiple footboards, why don’t you offer this type of product?

A:  All we do is aluminum bleachers and benches. Over the last couple of years the building codes you are under require vertical aisles and double footboards. Our competitors sell a vast array of products that are not related to bleachers and evidently are not up to speed on what the current code requirements are. Click here to read the code as it pertains to you.

Q: Why is your pricing often lower than your competitors offering a similar product?

A:  We think our name, aluminumbleachersdirect.com, tells it all. You are buying direct from the manufacturer and no middle-man commissions are included in your pricing. Bleachers and benches are all we do!!

Q: Can I get color on my bleacher?

A:  Yes, we offer powder coating for the riser portion of the bleacher at an additional cost.  We strongly do not recommend powder coating seatboards. Powder coating aluminum may not be your best option.

Q: Are your frames bolted or welded together?

A:  Our frames are seam welded by AISC Certified welders. Seam welding is a weld that goes all the way round any joint or attachment. All mating parts will be welded on all sides. Most manufacturers weld on one side only to cut down on labor costs, which will reduce the quality of product you are purchasing.

Q: What type of tools do I need to assemble my bleacher/bench?

A:  Common hand tools will be enough to assemble your bleacher. Click here for a list of tools needed (see bottom of page). Click here for some installation tips. Click here for a copy of our installation instructions.

Q: How do I place an order?

A:  You can place your order and pay via credit card through our online store. You may also issue a purchase order and fax to 502-241-1990 (Federal, State and Local organizations), send your order to us along with a check or give us a call for more information. 800-609-1545. Complete your checkout for all of your ordering options.  Pre-paid orders can be emailed sales@sightlinesbleachers.com or faxed (502-241-1990) with a check to follow prior to shipment.

Q: The product I am interested in is not listed on your site, who do I call for more information?

A:  Call 800-609-1545, email sales@sightlinesbleachers.com

Q: I need a rush on my order, can my order be shipped sooner than advertised?

A: Yes, in most cases, please call 800-609-1545 or email sales@sightlinesbleachers.com

Q: What is your return policy?

A:  We accept returns within 30 days of receipt. The customer is responsible for return shipping and a 10% restocking fee. Click here to read our return policy.